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February 2023 Alliance LEADS - From Captive to Captivated: The Ongoing Customer Hostage Situation

February 2023 Alliance LEADS - From Captive to Captivated: The Ongoing Customer Hostage Situation

Wednesday, February 8, 2023 (7:30 AM - 9:00 AM) (EST)



Numerous hostages. Numerous locations. Numerous businesses. We need our finest agents on the case, armed and ready with their best tools to defend, mitigate, and rescue every hostage; no-one can be left behind. These hostages are your team members, your customers, and your community partners. Understaffed, uninterested, overwhelmed and/or underappreciated; the hostages are being held captive. Something needs to be done now.

Enter Jaime Marco, S.A.E, Special Agent of Engagement. Jaime helps teams in all industries convert the Captive into Captivated. She will help you rescue your hostages. Jaime knows what it takes to avoid the hostage traps and how to save your most important assets - your customers, internal and external. Learn a revolutionary process that gives you creative tactics that will result in your customers having a positive and memorable experience with every interaction with your company and ensure that they choose you over your competition.

Key Takeaways:

  • Understand how to go from a Captive customer (Internal and/or external) to a captivated customer
  • The Key to successful recruitment in today’s workforce
  • Create customers who become your brand ambassadors
  • The formula that creates more revenue, less aggravation and improved culture.


Jaime has an established, comprehensive, and proven background in business relationship management, professional selling, leadership development, coaching, customer experience, and professional speaking – experience that she has cultivated over many years.

Jaime has worked with numerous companies and organizations to instill the change they desired to facilitate an increase in their customer satisfaction, grow their customer base, and develop their team members,

With over 20 years of experience, Evolve Business Consulting is committed to the primary goal of ensuring our clients achieve the results they desire. Our expertise, dedication, commitment to excellence, and knowledge of people and what drives them, has helped us forge and maintain a positive image for our clients. We make it a point to never assume that we know what our clients want or need. Rather, we take our time to get to know each of our clients, to discover their individual story, and to understand what it is that they want to achieve by retaining our services. Furthermore, we continue with this strategy throughout the course of our relationship so that we ensure that we are constantly providing targeted services to our clients.

Here at Evolve we believe a commitment to training is not only a monetary investment, but it is truly an investment into each one of your team members. Our goal is to deliver a training that will engage your audience and leave them with skills that will help foster better relationships within your organization, create enhanced customer solutions, and help your team discover a new culture of “wow” experiences.

We work closely with our clients to create measurable metrics and deliverables that help track results. Above all else, we are committed to your success.

Keiser Univeristy
6151 Lake Osprey Dr
Lakewood Ranch, FL 34240 United States
Event Contact
Janeth Gonzalez
(941) 757-1664
Send Email
Wednesday, February 8, 2023 (7:30 AM - 9:00 AM) (EST)

Check-in & Networking 7:30-8:00am

Program begins at 8:00am

Alliance LEADS
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